Requirements :

• Accomplished Form 9/ Form 10
• Affidavits of Complainant and Witnesses
• Birth Certificate (if victim is minor)
• Medical Certificate (if available)
• Death Certificate (in case of victim’s death)
• Photographs (if available)

No.

Client Step

Agency Action

Office/ Person Responsible

Location of Office

Duration of Agency Activity

1

Fill-up Form 9/ Form 10

Receive complaint, prepare affidavit, evaluate and submit recommendation

Duty Investigator/Division Manager-PMD

Regional Office

3 hours

2

Act on recommendation

RO Director

Regional Office

30 minutes

3

Conduct investigation, and if needed, conduct medico-legal examination

Investigator on case/ Forensic/Medical Division

Regional Office

26 days and 55 minutes

4

Review report

Division Manager-PMD

Regional Office

4 hours

5

Submit report to RO and assign case to Legal for drafting of resolution

Division Manager-PMD

Regional Office

35 minutes

6

If needed, conduct further investigation

Investigator on case

Regional Office

15 days and 4 hours

7

Prepare and submit draft resolution

Lawyer or Investigator assigned

Regional Office

5 days

8

Act on resolution and furnish parties with copies

Regional Director/Records Officer

Regional Office

4 days and 5 minutes

8

File MR with RO

Client/s and/or Respondent/s

9

Review, resolve, and issue resolution/order

Regional Director

Regional Office

1 day

10

If no MR is filed or if decision becomes final, implement decision.

Records Officer

Regional Office

3 days

11

File appeal with CHR Commission En Banc

Client/s and/or Respondent/s

12

Review, resolve, issue resolution/order, and furnish copies of resolution to parties

Commission En Banc/ComSec

Central Office

13 days

13

If no appeal is filed or if decision becomes final, implement decision.

Records Officer

Central Office

3 days

14

Receive resolution