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Name of Agency                         :           Commission on Human Rights

Frontline Service                         :           Financial Assistance

Clients               :            Victims of Human Rights Violation/ Survivors of HRV Victims           

                                                                       

Requirements:       

                                    General Requirements

                                     1. Accomplished Form 9/ Form 10

                                     2.      Affidavits of Complainant and Witnesses

 

                                    For Regular Financial Assistance

                                     1. Birth Certificate (if victim is minor or the deceased victim is single)

                                     2. Marriage Certificate (if deceased victim is married)

                                     3. Medical Certificate (if victim survived the HRV)

                                     4. Death Certificate (if victim died due to HRV)

                                     For Financial Assistance for Rehabilitation

                                     1. Birth Certificate (if victim is minor)

                                     2. Certificate of Detention (in case of unjust imprisonment)

                                     3. Certificate of Release (in case of unjust imprisonment)

                                     4. Judgment of Acquittal (in case of unjust imprisonment)                                                

Schedule of Availability of Service             :           Monday to Friday, 8:00 AM to 5:00 PM

Total/ Maximum Duration of Process         :           Regular Financial Assistance

                                                                                    - 44 days and 42 minutes, if there is
                                                                                      finding of HRV by Regional Office

- 83 days and 42 minutes, if there is no finding of HRV by Regional Office but the Commission en banc determines otherwise

Financial Assistance for Rehabilitation

                                                                                    - 11 days, 6 hours and 37 minutes

How to Avail of the Service                          :

No.

Client Step

Agency Action

Office/ Person Responsible

Location of Office

Duration of Agency Activity

 

 

1

 

Fill-up Form 9/ Form 10

Receive request;

Interview claimant;

check for completeness of docs; assign/docket

 

 

1 hour

2

 

If entitled to financial assistance for rehabilitation, evaluate, repair, and act on resolution

 

 

4 days

3

 

If resolution is not approved, then revise resolution

 

 

2 hours

4

 

If resolution is approved but does not grant rehabilitation assistance, then notify client

 

 

1 hour

5

 

If resolution is approved and grants rehabilitation assistance, then notify client and submit documents to FC

 

 

3 days

6

 

Act on request for FA

 

 

1 day

7

 

If request for FA is not granted, return to RO who will notify client thereof.

 

 

1 day and 1 hour

8

 

If request for FA is granted, process financial assistance claim

 

 

2 days and 38 minutes

9

 

Notify client

 

 

1 day

10

Receive Check